The Story Behind the Review: Helping a Family Move Forward with Kindness and Care

“I recently referred one of my clients to Bunny Terry in Santa Fe to help sell a family property, and I couldn't have asked for a better experience. From start to finish, Bunny handled everything with kindness, professionalism, warmth, and great communication.

My client told me that Bunny did a beautiful job—and I completely believe it. Bunny and her team kept us in the loop the entire way, always quick to respond and genuinely collaborative. It made what could have been a stressful, emotional process for my client feel calm and well-managed.

If you're looking for someone in Santa Fe who knows the market, genuinely cares about her clients, and communicates clearly, Bunny Terry is the one you want in your corner.”

— Michael Moore, Compass Real Estate (Washington, D.C.)

A Family Home Full of Memories

When fellow Realtor Michael Moore from Washington, D.C. reached out, he explained that his client, Richard, needed help with a deeply personal task: selling his sister’s longtime Santa Fe home.

Richard’s sister, a beloved retired teacher, had lived in her house for nearly 30 years. As she transitioned into a nursing facility, Richard—her power of attorney—was working tirelessly to prepare for her move to their hometown of Harrisburg, Pennsylvania. The home was filled with heirloom furniture, decades of keepsakes, and the presence of three small dogs and a caring boarder who had helped as she aged.

This wasn’t just a transaction; it was the stewardship of a lifetime of memories.

The Challenge

Richard faced both logistical and emotional hurdles. The home needed to be emptied, cleaned, and prepared for sale—all while managing the care of his sister and her pets from across the country.

There were layers of tasks: sorting personal items, finding trusted local resources, and deciding what repairs or updates would make sense financially. The situation called for empathy, organization, and an experienced local guide.

The Solution

When Richard flew to Santa Fe that March, our first goal was to create calm and clarity. We began by connecting him with an organizer, professional packers, and a reliable handyman to help clear out years of belongings.

We introduced him to Santa Fe Tails, where his sister’s three dogs were lovingly boarded and cared for during the transition. Over the following months, our team coordinated donations, storage, and consignment pickups, while also gathering estimates for painting, flooring, and kitchen updates.

After thoughtful evaluation, we determined the best return on investment would come from selling the home as it was to an investor—rather than undergoing extensive renovations.

The Results

By July, the home was deep cleaned, photographed professionally, and launched on the market at $389,000. Our team marketed it across every channel—social media, e-blasts, and even the Santa Fe New Mexican, because this is a town that still loves its newspaper.

Within one day, we were under contract for over asking price. Despite extensive inspections and the challenges of deferred maintenance, we closed at 99% of the list price.

It was a moment of celebration not only for Richard but for everyone who had worked so compassionately and collaboratively to bring this chapter to a close.

The Takeaway

This story reminds me why I love what I do. Real estate is rarely just about the house—it’s about people, memories, and transitions.

Even though this sale wasn’t in the luxury price range we often handle, the level of care was the same. Every client deserves our full attention, our expertise, and our kindness.

I’m endlessly grateful to Michael for trusting us with his client, and to Richard for allowing us to help his family move forward with grace and dignity.

“Real estate isn’t just about property—it’s about people. It’s about honoring a family’s history while helping them take the next step with grace.”

💛 Thinking about selling a Santa Fe home that holds a lifetime of memories?

We’ll handle every detail with the care and respect your story deserves. Contact Bunny Terry Santa Fe Real Estate or call us at (505) 504-1101 to start your next chapter.